SOS Ucrânia | SOS Україна | SOS Ukraine

Moving to Portugal

  1. Before, during travel, or after arrival in Portugal you should fill the contact form from the official government platform “Portugal for Ukraine” – here
  2. Then you must register yourself in the Immigration and Border Service – here
  3. After filling out the form you will be contacted and guided to the next steps (if you do not have an official response within 48 hours, please send us an email to ilga@ilga-portugal.pt) asking our help with the Name and Email that you register yourself on the official forms
  4. If needed, you can contact the High Commission for Migration before, during travel, or after arrival (contacts below)
  5. There are different resources at different levels to help you (Embassy, Associations, regional and local public entities…), check them in accordance of your needs – contacts below
  6. For your safety, do not accept spontaneous rides or rides from structures and/or persons you don’t know or have no reference to. Always travel with the knowledge of someone (family or friends) explaining itineraries and mode of transport (send pictures / information of car model / car license plates)
  7. Check all of the resources we share on this page and contact us when needed!
Temporary Protection in the EU

The European Commission invoked the Temporary Protection Directive to provide safeguards for the rights of Ukrainian nationals and nationals staying long-term in Ukraine, who are fleeing to the European Union (EU).

The Council decision introduces temporary protection for three categories of people:

  1. Ukrainian nationals residing in Ukraine;
  2. Third-country nationals or stateless persons legally residing in Ukraine, who are unable to return to their country or region of origin in safe and durable conditions because of the situation prevailing in that country (displaced as of 24/02/2022). This could include persons enjoying refugee status or equivalent protection, or who were asylum seekers in Ukraine. Third-country nationals who were legally residing in Ukraine on a long-term basis at the time of the events leading to the mass influx should enjoy temporary protection regardless of whether they could return to their country or region of origin in safe and durable conditions.
  3. Family members of the above two categories of people, insofar as the family already existed in Ukraine at the time of the circumstances surrounding the mass influx, regardless of whether the family member could return to his or her country of origin in safe and durable conditions.

Individuals who receive temporary protection under the Directive are eligible for a residence permit, access to employment, access to education for minors, opportunities for family relocation and social welfare.

Please be aware!

Ukrainian nationals, as visa-free travellers, will be able to move freely within the EU after being admitted into the territory, allowing them to join their family and friends across the European Union.

Ukrainian nationals and third country nationals fleeing Ukraine entering the EU with expired passports or those only holding an ID card or birth certificates may be unable to travel between member states and remain in the first EU country. If this is your case, please contact the Portuguese Embassy in the country where you are now – check here.

Portugal for Ukraine

High Commission for Migration

  • Email: sosucrania@acm.gov.pt
  • Web. www.acm.gov.pt/-/sos-ucrania
  • Tel.: +351 218 106 191 (calls outside Portugal) and 808 257 257 (calls inside Portugal) with Ukrainian language. Schedule from Monday to Friday from 9h till 20h and Saturdays from 9h till 17h (Portuguese hour is 2 hours less then in Ukraine).

Ukrainian Embassy in Lisbon

Official government emails and website are temporarily unavailable.
These are secondary email addresses.

  • Email: consul.edu.pt@gmail.com
  • Email: embucrania@gmail.com
  • Tel.: +351 213 010 043
  • Tel.: +351 213 015 049
  • Tel.: +351 213 010 058
  • Tel.: +351 210 521 696
  • Tel.: +351 210 521 697
  • Tel.: +351 213 521 698
  • Facebook: Consulate
  • Facebook: Embassy
Ukrainian Consulate in Porto

Official government emails and website are temporarily unavailable.
These are secondary email addresses.

ILGA Portugal (LGBTI+ Association)

Email: ilga@ilga-portugal.pt
Tel.: +351 218 873 918 (monday to friday from 10h till 18h)
Web: www.ilga-portugal.pt/sosukraine

What we can do for you in Portugal:
  • liaison with other entities for legal and logistical support (housing, food, health and social protection);
  • specialised psychological support;
  • integration in volunteering and cultural activities of the association;
  • (non certified) Portuguese language classes;
  • put you in contact with other LGBTI+ organisations in Portugal / in the nearest region;
  • submission of the application for international protection and follow-up of the proceedings with the Immigration and Borders Service (if you want to apply to asylum!);
  • liaison with national authorities for the submission of information on the state of human rights in the country of origin (if you want to apply to asylum!);

Immigration and Border Service (SEF)

The immigration and border service has created dedicated service desks for Ukrainians needing Residence Permit (and other nationalities fleeing from Ukraine).

These desks have different schedules and can be found in different cities. Check the updated informations in the section “Immigration and Border Service (SEF): service bureaus dedicated to Ukrainian citizens” – here

You need to register online – here

Social Emergency National Helpline
  • Tel.: 144 (free / 24 hours a day)

Ukrainian Associations in Portugal

Ukrainian Refugees UA-PT
Portuguese Association of Ukrainians
  • Email: ucranianosemportugal@gmail.com
  • Web: https://spilka.pt
  • Tel.: various phone numbers on the website
  • Cities: Águeda, Albufeira, Abrantes, Braga, Caldas da Rainha, Évora, Funchal/Madeira, Lagos, Leiria, Lisboa, Marinha Grande, Santarém, Santiago do Cacém, Vila Nova de Gaia and Viseu.
Ukrainian Association in Algarve (south of Portugal)
Ukrainian Social-Cultural Association

Town Halls

Lisbon Town Hall

(more Town Halls soon)